You must be aware now that EBB has launched its latest Customer Experience Charter to enhance customer experience at its bank branches.

We were informed of this initiative and we of course had no objections to the initiative.

After the explanation on the Charter, they told us about the small little booklet that contains a “Declaration” to be signed by the members.

This we DID NOT AGREE. 

The bank was supposed to revert to us with a copy of the booklet before it was given to our members.

We advise members NOT TO SIGN the declaration especially with the possible merger between EON Bank Bhd and Hong Leong Bank Bhd.

One for All and All for One

J Solomon

General Secretary