An old lady handed her bank card to a bank teller and said, “I would like to withdraw RM500.00”
The female teller told her, “For withdrawals less than RM5,000, please use the ATM”.
The old lady then asked, “Why?” The teller irritably told her, “These are rules of the bank. Please leave if there is no other transaction; there is a queue behind you.” She then returned the card to the old lady.
The old lady remained silent. But she returned the card to the teller and said, “Please help me withdraw all the money for me.”
The teller was astonished when she checked the account balance. She nodded her head, leaned down and said to the old lady, “My apologies Granny, you have RM3.5 billion in your account and our bank does not have so much cash currently. Could you make an appointment and come again tomorrow?”
The old lady then asked, “How much am I able to withdraw now?” The teller told her, “Any amount up to RM300,000.”
The old lady then told the teller that she wanted to withdraw RM 300,000 from her account. The teller did so quickly and handed it to the old lady respectfully. The old lady kept RM 500 in her bag and asked the teller to deposit the balance of RM 299,500 back into her account. The teller was dumbfounded.
The moral of this story is that rules seem to be inflexible but we can be flexible when the situation requires it to be.
We should not treat people based on their looks or how they are dressed. Rather, we should treat everyone with respect.
The banking industry is a service industry; it is the right of the customer to decide whether he/she want to use the ATM or the counter because; after all, it is the customer’s money that is in the bank. We should not be diverting the customer to the machines.